Client Advocacy Program Manager

San Rafael, California, United States Full-time

The Client Advocacy Program Manager/Coordinator works in conjunction with the Program Director to implement the vision and mission of self-advocacy for Marin Ventures. The Client Advocacy Program Coordinator is responsible for bringing person-centered program design thinking into program plans and services for clients, training program instructor in client advocacy principals and best practices, and supervising the implementation and continuous improvement for clients, instructors, families, Marin Ventures administration and external program partners. The CAPC will be tasked with setting standards and best practices and executing on a vision for implementing those standards with an overall goal of developing an organizational culture centered around client advocacy and self-determination. The Program Manager/Coordinator exercises independent discretion and judgment in carrying out his/her duties with general oversight by the Program Director.

Essential Duties:

  • Stay current with emerging research and ideas on person-centered programs. Introduce new models and practical applications for client advocacy
  • Establish person-centered core values, best practices, policies and quality assurance standards for various Marin Ventures community members from clients, families, instructors, administrators and community partners
  • Develop person-centered training program calendars, curricula, external and internal training materials, reporting criteria
  • Assess current services and programs and suggest improvements for person centered approaches
  • Work with clients to develop and introduce concepts and self-advocacy
  • Ensure that person-centred thinking is represented in all aspects of program and services and administration
  • Models best practices for staff in interacting with and teaching the clients. Demonstrates implementation of program plans and services. Provides leadership and demonstrates team-building skills.
  • Include clients and staff in organization design thinking and change management to move culture and methods toward client advocacy
  • Introduce instructor, program and organizational targets for achieving client advocacy goals
  • Participate and lead People for People Group,
  • Contributes to the daily activity schedule including special events and program vehicle use; coaches Lead Instructors in developing person-centered lesson plans and daily schedules. Ensures implementation of client programs and services.
  • Contributes PCD schedule for and leads staff meetings. Informs staff regarding client programs and services changes. Works with Program Director to develop staff training and development plans.
  • May be involved in managing client cases as assigned including ISP development, case file review and updating, report writing, and meeting attendance. Ensures that all documentation required by funding agencies is maintained.
  • Determines client goals through person-centered planning team process, re-sets objectives, and ensures that the clients meet target goals.
  • Communicates with residential providers and clients’ families regarding client program participation and self-advocacy.
  • Evaluates clients’ needs and exercises independent judgment regarding client programs.
  • Trains Lead Instructors, Instructors, and substitutes on self advocacy. Monitors job performance, completes performance evaluations and makes recommendations regarding employee discipline.
  • Participates in staff recruitment. Interviews and evaluates employee candidates. Makes hiring recommendations to Program Director.
  • Orients, trains, and develops staff.
  • Performs functions of Program Director in his/her absence, including making decisions, handling emergencies and external communications.

 Knowledge/Education/Experience Required:

  • Minimum combination of 5 years’ work experience and/or education.
  • BS/BA in social work, sociology, special education, gerontology, counseling, psychology, or a human services field, or equivalent.
  • Degree or experience in organizational behavior and development or design thinking desired.
  • 2+ years of work experience with persons with developmental disabilities, day program supervisory experience preferred.
  • 1+ years of supervisory or management experience in a setting serving individuals with developmental disabilities.
  • Ability to translate ideas into action, bring concepts and values into program execution, and daily living programs, develop training and guidelines that can be executed by program instructors
  • Driven by metrics from benchmarking to outcomes measurement, continuous improvement mindset.
  • Excellent verbal, interpersonal, and written English communication skills.
  • Work requires continual attention to detail in materials, establishing priorities, multi-tasking and meeting deadlines.
  • Must be proactive, self-directing and project oriented.
  • Experience with PC, and Microsoft Outlook, Word, and Excel
  • Personality: Upbeat, energetic, takes initiative, dependable, takes pride in work.
  • Must be able to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy.
  • Good planning, organizational skills and a drive for neatness.
  • Insured car to drive to meetings.
  • Must have current valid CA driver’s license and clean DMV record. Ability to drive agency vehicles.


The employee will be expected to work 40 hours weekly and must be available during the “core” work hours of 7:00 a.m. to 4:00 p.m. Monday through Friday.


Marin Ventures is an Equal Opportunity Employer.